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Faq

Our beech wood frames come with a 10-year warranty, ensuring durability and peace of mind.
All our models are covered by a 2-year warranty, guaranteeing quality craftsmanship.

You're welcome to visit our showroom located at Riverside Quarter, 5 Eastfields Avenue SW18 1FU. Here, you can experience our sofas and beds firsthand. Plus, don't miss the opportunity to utilize our fabric samples, ensuring a perfect match for your home decor.

In case of any issues covered by the warranty, please reach out to our customer service team. They will guide you through the process of claiming your warranty and assist you with any necessary steps.

If you wish to exchange or return an item within the 100-day test-drive period, please contact our customer service team. They will provide you with the necessary instructions and assist you throughout the process.

Yes, we have showroom in London - London, Riverside Quarter, 5 Eastfields Avenue, Unit 3. It’s open Mon-Fri 9.00-18.00. For weekends and after -hours please make an appointment by +44 7492 178041

Bespoke models cannot be returned or exchanged.

Bespoke models are created specifically to your unique requirements and specifications, making them unique and unsuitable for return or exchange. We strive for 100% customer satisfaction, and therefore, we recommend careful consideration before placing an order for a bespoke model.

We value each of our customers and guarantee the high quality of every item. If you discover any defects or damage on your bespoke model, please contact our customer support team as soon as possible. We will provide you with all necessary assistance and resolve the situation in the best possible manner.

We use a variety of high-quality fabrics for our sofas, including but not limited to linen, cotton, velvet, polyester, and leather. Each fabric is carefully selected to ensure durability, comfort, and aesthetic appeal. As proponents of sustainability, we exclusively utilize sustainable materials in our craftsmanship and are pleased to extend great trade discounts to our valued clients.

Yes, our fabrics are chosen for their durability and ease of maintenance. Many of our fabrics are treated with stain-resistant finishes to make cleaning spills and stains hassle-free. We also provide care instructions for each fabric type to ensure longevity.

Yes, we offer a range of hypoallergenic and pet-friendly fabric options to accommodate various needs and preferences. These fabrics are specially designed to resist allergens and pet hair, making them ideal for households with allergies or pets.

We use high-density foam for our sofas, providing optimal support and comfort for extended periods of sitting. Our foam is carefully selected to maintain its shape and resilience over time, ensuring long-lasting comfort and durability.

Depending on the sofa model, some of our foam cushions may be reversible or removable for easy maintenance and versatility. Please contact our customer service team for specific details about cushion options.

Yes, we offer customization options for fabrics and foam to meet individual preferences and requirements. You can choose from a variety of fabric options and foam densities to create a sofa that suits your style and comfort preferences. Please contact our customer service team for more information about customization options.

We offer a variety of wood leg colors to complement your aesthetic preferences and interior decor. Our available colors typically include options such as natural wood tones like oak, walnut, and cherry, as well as painted finishes in white, black, or other custom colors.

You can view our available wood leg colors either on our website or by visiting our showroom in Wandsworth, where physical samples of the wood finishes are typically displayed. Additionally, our customer service representatives can provide you with images or swatches of the available colors upon request.

No, the mattress is not included with the purchase of the bed. Our beds are sold separately from mattresses to provide customers with the flexibility to choose a mattress that best suits their preferences and needs.

No, our bed frames are fully customizable, allowing you to tailor the dimensions to fit your specific mattress requirements.

When purchasing a bed frame, you will have the option to specify the exact dimensions needed to accommodate your mattress. Whether you have a standard-sized mattress or a custom-sized one, we can adjust the dimensions of the bed frame accordingly.

The cost of customization may vary depending on the specific requirements and dimensions requested. Our customer service team can provide you with a quote based on your customization needs.

Yes, we can create customized technical drawings tailored to your project requirements. Please provide us with detailed specifications, and our design team will assist you in creating the necessary drawings.

Production and delivery times may vary depending on the specific product and your location and usually takes 4-6 weeks. For more information, please refer to the product description or contact our customer service team for assistance.

We deliver our products to all locations within the UK, including Scotland and Northern Ireland. Our delivery service covers a wide geographic area to ensure that customers across the country can enjoy our furniture offerings.

Our standard delivery service extends to most regions within the UK, including remote areas. However, there may be certain exceptionally remote or inaccessible locations where delivery may not be feasible. If you have concerns about the delivery to your specific address, please contact our customer service team for assistance.

Delivery times may vary depending on your location within the UK. Generally, delivery times range from [insert estimated delivery times here]. Upon placing your order, our customer service team will provide you with a more accurate estimate based on your delivery address.

Yes, we provide tracking information for all deliveries. Once your order has been dispatched, you will receive tracking details via email or SMS, allowing you to monitor the progress of your delivery and stay informed about its estimated arrival time.

You can place an order by contacting our customer support team directly. They will assist you in choosing the desired model or guide you through the process of specifying requirements for a bespoke model tailored to your needs.

Absolutely! If you have specific requirements or preferences not covered by our standard models, we offer bespoke customization options. Simply communicate your requirements to our customer support team, and we'll work with you to create a custom design.

Once your order details are finalized, we will proceed with creating technical drawings based on your specifications. After confirming the design, you will choose fabrics, and a 70% prepayment will be required to initiate production.

Production typically takes around 4 weeks from the time of order confirmation and receipt of the prepayment. During this period, our skilled craftsmen will meticulously craft your furniture to the highest standards of quality and craftsmanship.

Once production is finished, we allocate approximately 1 week for delivery to your specified address. Our logistics team will coordinate with you to ensure a smooth and timely delivery of your order.

Yes, our customer support team will provide regular updates on the status of your order, including production milestones and estimated delivery dates. Additionally, you can always reach out to us for any inquiries or assistance regarding your order.

To book a model, we follow a simple and secure process. Here's how it works:

Placing an Order: When you decide to order a model, we require a 70% deposit to secure the production of your bed. This deposit ensures that your order is confirmed and that production can begin.
Production Phase: Once your order is confirmed and the deposit is received, our team begins the production process of your model.
Final Payment: When your model is ready for delivery, we request the remaining 30% payment before the delivery can be scheduled. This final payment ensures that your model is fully paid for and ready to be delivered to you.
Delivery: Upon receiving the final payment, we arrange for the delivery of your model to your specified location.

By following this booking process, we aim to provide a seamless and hassle-free experience for our customers, ensuring that your model is produced and delivered to you efficiently and securely. If you have any further questions or require assistance with the booking process, please don't hesitate to contact our customer support team. We're here to help!

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Unit 3, 5 Eastfields Ave, Riverside Quarter, London, SW18 1FU

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