The team here at The-bed & sofa Home are completely dedicated to your total satisfaction.

If you have any suggestions or comments please email us at: Sales@the-bed.co.uk

Please note, these terms are only applicable to general consumers, for trade terms please contact us

General

Any order accepted by The-bed & Sofa Home is subject to the terms and conditions specified in this contract unless otherwise stipulated in writing by The-bed & Sofa Home. Please read these terms carefully. The terms and conditions specified herein do not affect your statutory rights.

These terms may be subject to change (eg delivery times/terms/guarantees) if this is the case any changes will apply to new orders but not to existing orders

Description of Goods

It is the responsibility of the customer to check that their order is confirmed correctly.

Dimensions of all products are available on the The-bed & Sofa Home website and the customer should satisfy themselves that the goods will fit into their property as intended.

Products pictured on the website may be photographed with other items which are not included in the product description. Photographs are for illustrative purposes only.

Upholstered Furniture

Our upholstered range is made to order, fabric is received in batches - this means there may be a slight variation in the colour of each batch, although we work hard to ensure they are as consistent as possible we cannot guarantee every batch of a fabric will be identical.

As each item is handmade, measurements provided are not exact and can vary by a few centimetres.

We do not accept responsibility for any fading or discoloration that may occur due to exposure to direct or indirect sunlight.

We also do not accept responsibility for fading or discoloration that may occur due to exposure from chemicals which are sprayed on or near your furniture.

We recommend that your furniture is always cleaned by professional upholstery cleaners.

Bespoke Orders

Any order that has been customised to your own preferences is classed as a bespoke order (eg change of size/choosing a non standard fabric/adding extra detailing). You can contact us by phone or email to place bespoke order, an order confirmation will be sent to you via email once all details have been finalised.

All bespoke orders must be paid for in full before your order is placed into production.

Once a bespoke order has been placed it cannot be changed or cancelled. Bespoke orders are not covered under our 14 day return policy and therefore cannot be returned or exchanged, so please ensure you have adequate clearance and access to fit your chosen item into your property, through any doorways/corridors and turns in the corridors or stairs.

If you have provided your own fabric, it must be delivered to us on a roll. It is your responsibility to ensure that it is suitable for furniture upholstery and that it is fire proofed in line with British safety standards. Our manufacturers will use their discretion as to the best way to upholster your furniture, unless you specify otherwise. If you require any surplus fabric to be sent with your furniture then it must be specified in writing.

Payment and Pricing

The-bed & sofa Home accepts payment from credit and debit cards. We also accept payment by other methods, such as bank transfers, cash and cheque. All product prices include VAT at the prevailing rate.

We cannot change the delivery address for orders paid with PayPal, we can only deliver to the address on the order confirmation.

The-bed & Sofa Home reserves the right to refuse any order which is subject to errors in pricing or where it is no longer possible to supply a particular product for some reason.

Payment for an order is processed immediately when the order is received by The-bed & Sofa Home unless there are any unresolved issues with stock availability.

In the event that The-bed & Sofa Home cannot meet the order requirements then the customer will be informed within 48 hours of the order being received (Slightly longer if the order is taken over the weekend or a bank holiday) Once payment is processed then a contract exists between The-bed & sofa Home and the customer and that contract is governed by these terms and conditions.

In the event of any price increases once an order has been confirmed (this could be reasons such as increased materials cost, increased shipping costs, or changes in exchange rates) we will get in touch with you to confirm the new price. The buyer has the right to cancel their order for a full refund.

Delivery

Made-to-order items can usually be delivered within 7-10 working days from arrival into our warehouse. If the item you have ordered is from our in stock or ex display range, the delivery time will depend on your postcode area, we will aim for 7-10 days wherever possible. Delivery will either be carried out by a contracted third-party courier or by The-bed & sofa Home own delivery operatives.

Our standard delivery charges to UK mainland addresses is shown on each product page. Delivery to the following postcodes EX,TQ,PL,TR, LD, SA30+, TR, and Scottish postcodes may incur a surcharge. If an order is placed and surcharge applies, we will get in touch with you to let you know before processing the order.

Please remember that it is the customers responsibility to check that all items will fit through doors and staircases in their packaging. If an order is returned on the day of delivery due to issues with access, then the order is subject to a £50 restocking charge. Access checks can be arranged before you order if you are unsure if an item will fit into your property.

Delivery of larger items will generally be arranged by telephone or email to ensure a delivery date is agreed with the customer. Where this is the case, The-bed & Sofa Home reserves the right to charge a minimum of £50 for delivery if the agreed delivery fails because the customer is not present to accept delivery.

Our two man delivery team can not undertake any specialist deliveries, which could include lifting furniture over bannisters and balconies, or any deliveries where heavy lifting equipment would be required. Our delivery partners can provide a specialist delivery for awkward property access or if more than two people are required - quotations can be provided at the time if required.

For items that are being delivered above the third floor and there is no access to a suitable lift there is a charge of £30 per floor per item. It is your responsibility to inform the delivery team that access is above the third floor when delivery is being arranged - if they are not informed you will be given the option to have the goods delivered to the entrance of your building or returned to the warehouse. A restocking fee will apply.

On the day of delivery it is the customers responsibility to ensure floors are covered and any light fixtures, photographs, ornaments etc are removed before the delivery team arrives. If when the delivery team arrives on site and feel that access may be tight for the product that is being delivered, they will discuss this with you at the time and ask you to sign a waiver if you still request for delivery to be attempted.

Any damages must be reported to the delivery team whilst they are still on site and noted on the delivery paperwork. Any claims after they have left your property will not be considered.

The-bed & sofa Home does not undertake delivery outside of Mainland UK but may accept orders if the customer is willing to arrange their own transportation. It is the customers responsibility to ensure that your order is checked before items are shipped.

Risk for the goods passes to the customer upon delivery. Regardless of delivery status ownership of the goods will pass when payment has been received.

The customer should check their delivery thoroughly on receiving the goods. If the delivery is checked and any damage is found this should be clearly noted on the proof of delivery. If the customer is unable to check the goods then they should be signed for as unchecked.

The-bed & sofa Home does not accept responsibility for any consequential loss as a result of unsuccessful delivery.

Storage

Unfortunately we are unable to store items for you, if a delivery cannot be accepted once it’s arrived into stock your order will be subject to storage charges of £50 per week per item after 10 calendar days of receipt into the warehouse. Our delivery partners will advise you at the time and take payment directly if required. If storage charges are not paid the order will be cancelled and refunded minus any charges already incurred. We will confirm in writing before the charges are deducted.

Promotional Codes & Offers

Only one promotional code may be used per order. Promotions do not apply to delivery cost unless specifically mentioned.

The-bed & sofa Home reserves the right to refuse or cancel promotional codes at any time. Special offers on free delivery do not apply to orders for delivery outside the UK Mainland and the following postcodes: AB, LD, PH7+, SA30+, TR, IV, KW, EX,TQ,PL,TR, AB, LD, PH7+, SA30+, TR, IV, KW.

Upon purchasing a product, the email you used to checkout will be entered into our mailing list but will NOT be supplied to any third parties.

Fraudulent Orders

The-bed & sofa Home will take all steps which are necessary and practicable to ensure that any orders received which appear to be fraudulent are fully investigated before any goods are despatched or any payment is taken. This is for the protection of our customers.

Where the delivery address differs from the registered card address we will send out a confirmation letter to establish that the order is genuine. This procedure applies to all orders, and we are not able to dispatch any orders until we’ve received confirmation that you’ve received your letter.

Guarantees, Cancellations & Right To Return

Any defects or damages to goods should be reported to The-bed & sofa Home in writing as soon as reasonably practicable after receiving the goods. Letters address to: 29 Gildredge Road, Eastbourne, East Sussex, Unit

ed Kingdom, BN21 4RU; or email Sales@the-bed.co.uk

In addition to your statutory rights, The-bed & sofa Home goods are guaranteed against defects in materials or faulty workmanship for 24 months from the time they are delivered. The beechwood frames for beds, sofas and sofabeds have a 10 year guarantee. This does not include products from our clearance or ex display range. In the event that any goods are found to be defective within the guarantee period, or if goods are damaged in transit, then The-bed & sofa Home will cover any costs incurred as a result of the need to exchange goods including transportation costs. We do not arrange for replacement parts to be assembled for the customer and will not cover the cost if the customer wishes to source their own tradesperson to do so.

If you wish to make a claim then please contact us at Production@the-bed.co.uk with images and a description of the issues for us to review. If a repair is not possible a replacement will be offered, if a suitable replacement is not available then a refund will be offered. After 12 months use, we reserve the right to deduct a reasonable amount with the amount of use you have had from the product.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at EU Distance Selling Directive.

The customer has the right to return goods to The-bed & sofa Home provided notification of your intention to return the goods is provided in writing within 14 days of delivery.

Should the customer wish to return the goods within the 14 day cooling-off period then it is the customers' responsibility to return the item to the The-bed & sofa Home warehouse in a resalable condition and at their own cost. Any items found to be dirty or soiled will need to be professionally cleaned and these costs will be deducted from the final refund.

The-bed & sofa Home recognises that, for many customers, it will not be possible to arrange transport themselves and in these cases our staff can arrange collection during our business hours, if requested. Where The-bed & sofa Home is required to arrange the collection, then a collection charge will be levied. This amount is to cover the cost of disassembly, repacking and returning the order back to our warehouse.

Refunds can only be processed to the original payment method used at the time of purchase.

Due to the intimate nature of mattresses we ask that customers do not break the plastic seal whilst inspecting the goods, if there is a possibility you may wish to return the item.

Customer cancellation rights under The Consumer Contracts (Information, Cancellation and Additonal Charges) Regulation 2013:

Your Right To Cancel

• Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
• If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

Your Right To Refund

• You will receive a refund on your order within 14 days of The-bed & Sofa Home receiving your goods.
• We are within our rights to deduct from a customer refund if the value of the goods has been reduced as a result of the goods being handled more excessive than neccessary.
• You will be refunded the amount of your item(s).

Credit Card Security

When your order is placed at our website you will be redirected to a secure hosting (EPDQ) server for payment. Here, your credit card numbers will be encrypted using 128 bit encryption. They are not held in clear text on any web site at any time.

If you need to reach us, please email us: Sales@the-bed.co.uk, alternatively, you can call on 7748 621327 (International +44 7748 621327) or write to us at The-bed & sofa Home, 29 Gildredge Road, Eastbourne, East Sussex, United Kingdom, BN21 4RU.